• Black screen with a cursor

    Applies to: Windows 10 (64-bit). This article describes the issue of computers loading to a black screen with a cursor. Symptoms Computers with this issue can have the following symptoms: Causes Corruption of the following Windows system file has been shown to cause computers to load to a black screen with a cursor. d3d11.dll d3d11.dll…

  • Blue screen with the Stop code: CRITICAL_PROCESS_DIED

    This article describes the issue of a computer booting to a blue screen with the stop code: CRITICAL_PROCESS_DIED. Symptom details The primary symptom of this issue is the computer booting to a blue screen with the following information. Your device ran into a problem and needs to restart. We’re just collecting some error info, and…

  • Black screen with a cursor and loading circle

    Applies to: Windows 10 Home version 22H2 (64-bit). A computer with the symptom of a “black screen with a cursor and loading circle” is typically caused by corrupt Windows system files or graphics/display drivers. Faults of this nature often need to be repaired offline using the troubleshooting tools available in the Windows Recovery Environment. For…